Frequently Asked Questions

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General Questions

Yes! Creating FurEver Pets Custom Stuffed Animals is what we specialize in. We love helping customers and brands bring their pets to life as adorable stuffed animals. We can create them all, whether cats, dogs, or cows.

Click the customize button to start now.

We make any animal into your own personal custom animal! From as common as dogs and cats, to rabbits, goats, squirrels, birds, chicks, and any mammal you can think of! 

Once you access our platform, you’ll have various options to personalize your pet. Choose the size, hair color, texture, eye color, and additional features to bring your Custom Stuffed Animal to life. Let your creativity shine!

We like to say that Custom Stuffed Animals are made with mounds of love and millions of memories, but in reality, they are made with polyfur, microfiber, pomade, and water-based paint.

We recommend spot cleaning and air drying your Custom Stuffed Animal for best results. Please let us know if you need to purchase a new one or reorder your previous design. This is a keepsake, mainly for display and not a plush for intense play.

Depending on the size and complexity of your accessory, it may be possible to add one to your order. You can expect the possibility of an additional charge for the item, and it will need to be made separately. Each accessory requires our team’s expert skills, time, and supplemental materials, so contact us to learn more.

Shipping

Achieving the highest quality clone replica does take a little bit of time, the typical lead time can range around 4-6 weeks.

Another set of revisions will take another 2-3 weeks.

Shipping time varies depending on carrier and the shipping option. We offer Free economy on orders over $200 but also offer expedited shipping.

Yes! We love spreading joy with our Custom Stuffed Animals across the world. Please note that Custom Stuffed Animals is not responsible for local duties or tariffs that may apply. The recipient may be responsible for paying these upon receipt. For certain countries, we may collect and remit VAT on your behalf. In such cases, you will see a Sales Tax or VAT added during checkout. If you are an international buyer but are purchasing for someone in the U.S., we may be required to collect and remit U.S. state sales tax on the purchase, depending on local jurisdictions. Please remember that International customs procedures may affect the accuracy of shipping times.

Thank you for choosing us for your Custom Stuffed Animal! Your confirmation email includes the estimated shipping time for your order. We get to work bringing your design to life as soon as we receive it on our platform. You’ll receive regular emails updating you on the design, creation, manufacturing, and delivery phases. Additionally, you can easily log in to your account to check the status of your order. We want to ensure you’re always in the loop!

Returns & Refunds

Damaged or Defective Items: In the rare event that your custom stuffed animal arrives damaged due to shipping issues or manufacturing defects, please contact us within 24 hours of receipt. Provide photos and details of the issue, and we'll work promptly to resolve it. Options may include:

  • A full refund.
  • A replacement at no additional cost.
  • Repairs, if feasible.

We prioritize your satisfaction and will handle these cases on an individual basis.

Thank you for choosing our custom stuffed animal service! We strive to create high-quality, personalized keepsakes that capture the essence of your beloved pets or designs. Due to the highly customized and personalized nature of our products, we have the following refund policy in place to ensure clarity and fairness.

Final Sale: All purchases are considered final. Once an order is placed and production begins, we cannot accept cancellations, returns, or exchanges. This is because each stuffed animal is uniquely crafted based on your specific customizations, such as size, colors, textures, and features, making it one-of-a-kind and non-resellable.

No Returns for Change of Mind: We do not offer returns or refunds for reasons such as change of mind, incorrect custom specifications provided by the customer, or dissatisfaction with the final product's appearance if it matches the approved design.

This policy is designed to protect both our customers and our business while ensuring the highest quality standards. If you have any questions before placing an order, feel free to contact us—we're here to help!